Ticket Reselling in Australia

Closed 15 Dec 2017

Opened 16 Nov 2017

Published responses

View submitted responses where consent has been given to publish the response.


The market for tickets to live performance and sporting events in Australia is large. The market for tickets consists of a primary ticket market where tickets are first sold and purchased, and a secondary ticket market where tickets are onsold or scalped.

Ticket reselling practices can cause a number of consumer harms including consumers being misled about the tickets they are purchasing due to information asymmetries in the secondary market which prevent them from making informed purchasing decisions; inflated ticket prices which can erode the consumer surplus; exposure to the risk of ticket cancellation because of contraventions of ticket terms and conditions; and exposure to potential scams and frauds because unofficial ticket resale websites provide a platform for deception. In addition, consumers’ fair access to tickets can also be undermined by the use of ticket-buying bots.

On 31 August 2017, the Legislative and Governance Forum on Consumer Affairs noted that Treasury would undertake a regulatory impact assessment of ticket onselling. This consultation paper examines the issue of ticket reselling and presents five options to reduce consumer detriment.


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