Gift Card Expiry Dates

Closed 30 May 2018

Opened 2 May 2018

Overview

In Australia approximately 34 million gift cards are sold each year. One of the commonly used terms and conditions of gift cards are expiry dates. Of the gift cards sold a certain percentage are not redeemed before they expire.

Consumers can experience the disappointment of an expired gift card. When a gift card expires before it can be used a consumer experiences the personal detriment from the loss of value on a gift card. Many recipients of gift cards are not aware of the expiry dates for gift cards they are given. In these circumstances those consumers expect their gift cards to last for a reasonable time.

This regulatory impact assessment on gift card examines the issue of gift card expiry dates and presents three options to reduce consumer detriment.

Stakeholder meetings

In additional to receiving online submissions Treasury will conduct targeted meetings with key stakeholders to discuss the matters outlined in this paper. Key stakeholders will be contacted directly to arrange meeting times.

If you would like further information on stakeholder meetings, please contact Dr Alexander Pound on +61 2 6263 2874 or alexander.pound@treasury.gov.au.

Confidentiality and lodging your submission

Please ensure you have read our information on confidentiality and personal information prior to making a submission or comment. This information is applicable to all submissions.

Audiences

  • Anyone from any background

Interests

  • All interests