Give feedback on draft instruments to implement the Scams Prevention Framework (SPF).
The consultation package includes:
a draft instrument to designate banks, telecommunication providers and certain digital platforms under the SPF
a draft instrument to authorise the Australian Financial Complaints Authority to be the SPF’s external dispute resolution scheme
explanatory statements for the draft instruments
targeted questions for the draft instruments
a position paper that outlines early thinking on the sector codes and rules.
Background
The SPF creates world leading protections against scams. It creates new obligations and rules for certain businesses in sectors targeted by scammers.
Information session
There will be an online information session on Thursday 4 December 2025 from 2:00 to 3:30 pm.
If you are interested, register by emailing scamspolicy@treasury.gov.au by 2:00 pm on Wednesday 3 December.
Submit your response
You must submit your response on this website.
Before you submit
To help you prepare your response, we recommend that you:
- read the supporting documents
- prepare your response in Word (DOCX or RTF) format, you can also upload PDF files as an alternative
- read our submission guidelines
- read our privacy policy.
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If you have any issues submitting your response, you can contact us.
